Tenterden - Northiam - Bodiam
Kent and East Sussex Railway

Vacancy – Sales & Marketing Manager

Start Date: Immediate

Remuneration: Competitive Salary

The Kent & East Sussex Railway is one of the UK’s most loved heritage railways, located in an area of Outstanding Natural Beauty. We are now seeking a Sales & Marketing Manager. The successful applicant will take a leading role in establishing and maintaining the highest standards of leadership and customer service within the Sales & Marketing Department, in accordance with the Safety Management System, Company Policies and the Commercial needs of the Railway. The position is based at Tenterden Town Station, but you’ll need the flexibility to work in other locations, so access to private transport and a full driving licence is essential. You must be able to work quickly and consistently under pressure, yet always with pride; you will have proven experience in sales & marketing, the ability to lead a mixed team of volunteers and remunerated colleagues, copious enthusiasm and a willingness to work hard.

Key Skills:

  • Proactively manage safety in the workplace with a rolling program of risk assessment reviews
  • Ensure legislative requirements are met
  • Take a leading role in generating sales opportunities and maximising sales income
  • Establish and maintain the company communications matrix
  • Lead the company PR messaging via digital and print media.
  • Maintain a social media strategy to maximise and maintain public awareness of the K&ESR
  • Establish and maintain an effective Customer Relationship Management (CRM) system
  • Ensure all K&ESR offerings are readily available on the company web site and all other relevant digital platforms.
  • Develop and maintain a suite of regular reports including but not limited to visitor numbers, sales by product, forward bookings, and social media analytics.
  • Develop a team of enthusiastic volunteers to support special events
  • Lead the preparation of the Sales & Marketing Department budgets and maintain expenditure in accordance with agreed levels.
  • Ensure Sales & Marketing event equipment is properly maintained, stored and fit for purpose.
  • Proactively manage customer feedback to maintain reputation
  • Demonstrate consistently high standards, with a keen eye for visual merchandising

Candidates should be flexible and able to work shifts any day of the week. This position may require weekend and lone working.

Hours of work will be 37½ hours across up to 5 days per week.

Applicants for this position must have the right to work in the UK.

Download the Job Application Form


Download the Job Description
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