Thank you for letting us know how you’d like us to manage your booking: your details have been received and a copy has been sent to your email address – please check your SPAM folder as our emails are occasionally blocked by your provider.
You’ll appreciate that we’ve a great many bookings to deal with, but we’re working hard to process these just as quickly as we can.
We know how much everyone was looking forward to meeting Santa with us on the train. We are humbled by the messages of support received following the implementation of Tier 3 restrictions that prevent us from operating.
Santa has very kindly taken time out from his busy schedule to send a message especially for your children. We hope you will enjoy watching and that it will help to make up for the disappointment we all share – click on the video below
Thank you once again for your patience and kind support of the K&ESR.