Special Notice – 26th November 2020
Following today’s announcement that Kent and Medway are being placed in COVID Tier 3, we have carefully considered our ability to operate Santa Specials and Wealden Pullman services this December.
Our overriding priority is always the safety of our customers and colleagues.
It is with great sadness that we confirm our entire Santa Special 2020 season and all Wealden Pullman services during December have now been cancelled – an extremely difficult and emotional decision.
All customers due to visit us during December are being contacted and we are making plans to help convey a positive message to children who were so looking forward to meeting Santa with us.
We will continue to monitor the government guidelines and will be reviewing what might be possible to offer post-Christmas.
We wish to thank everyone for the tremendous support they have shown. It has been an incredibly hard time adapting our beloved Santa Specials for these extraordinarily challenging times. Whilst ultimately it has proved impossible to continue, we remain proud of the efforts our dedicated volunteers have made to continue with, in our 46th season, the tradition of K&ESR Santa Specials.
Thank you to each and every person who is keeping our charity steaming on for the future
If you have a K&ESR Santa Special booking, you can help us to help you by completing the form below.
You may choose to:
- Transfer you booking to an equivalent date at Christmas 2021 (4th, 5th, 11th, 12th, 18th, 19th, 22nd, 23rd, 24th December 2021). You may make amendments to your existing booking (adding or removing people, adjusting the age of children, altering your chosen seating type etc) and as a thank you for your continued kind support, we’ll include a FREE Family Ticket for up to 4 people to travel on our summertime trains next year.
- Transfer the full value of your booking to a K&ESR Gift Card, redeemable against a wide range of K&ESR experiences and valid for 3 years.
- Receive a refund*
- Donate part or all of the value of your booking in support of the charity that owns & operates the K&ESR
The K&ESR is a registered educational charity operated largely by volunteers – thank you for your kind support & understanding.
*Please note that refunds may only be made to the original payment method/card and will be processed in accordance with the published Terms & Conditions of the original booking. All Santa Special bookings contain a £10 non-refundable deposit as a contribution towards costs incurred by the K&ESR. Refund requests will be processed less this £10 per booking non-refundable deposit.